HELP & SUPPORT
What are your hours of operation?
Le J’s Hairwagon is available 24/7 via online shopping: www.lejhairwagon.com.
Mon - Fri: Appointments and Delivery
Saturdays: Appointments and Delivery
Location: 11927 Bissonnet Street, Houston Texas 77099
(Inside of Unique Beauty Salon)
FREQUENTLY ASKED QUESTIONS
Question: What is the quality and the types/textures of 100% Virgin Human Hair Products? Le J’s Hairwagon, carries 9A + grade of the highest quality of Virgin Human Hair products. The Virgin Human Hair has not be processed in any way. The colors varies from medium to dark brown. The wefts are secured to have minimal shedding, with minimal thinning, no odor. All 100% Virgin Human Hair products can be dyed, relaxed, curled and/or straightened without losing the products' quality.
Question: What type and texture of 100% Virgin Human Hair Bundles and Closure are available?
Types: Eurasian, Peruvian, Italian, Brazilian, Indian, Malaysian, Cambodian, Mongolian, Russian Blonde, Burmese, or custom order types.
Textures: Kinky Curly, Straight, Body Wave, Deep Wave, Afro Straight, Romance Curls, and Loose Wave.
Question: What are the available Hair Bundle Lengths? 10 inches up to 30 inches.
Question: What are the available Hair Closure and Frontal Lengths? 10 inches up to 26 inches in either: 4x4 dark lace closures and 4x13 dark lace frontal (known as 'ear to ear').
***Le J’s Hairwagon can order any length and/or product that is not in stock and made available to you within a reasonable amount of time.
Question: How Often Should I Wash My 100% Virgin Human Hair Bundle Or Closure? We don’t recommending daily washing. Use any variety of dry shampoo to refresh and clean. Use alcohol free and sulfate free shampoo and conditioner. Thoroughly dry your installation to ensure that your hair is completely dried.
Question: What are your Delivery Options? Shipping will be made through authorized courier only. Product ordered online (www.lejhairwagon.com) can be picked up at the shop: 11927 Bissonnet Street, Houston Texas, 77099 (Inside of Unique Salon) by appointments. Pickup must be before 7:00 pm. Your order will be processed and shipped expeditiously. Carriers: DHL, UBER, FEDEX, USPS, and/or UPS.
Question: Do you provide international delivery? We will ship internationally. However, items shipped to APO, AE, or FOBs will have limited tracking services.
Question: How to Track My Order? Email confirmation and/or text, will be sent to customer with tracking information. Carriers: DHL, UBER, FEDEX, USPS, and/or UPS.
Question: How Do I Contact The Courier? Once you receive an email and/or text confirmation, you may contact the courier.
Question: What is Your Return Policy? PLEASE, PLEASE- CHOOSE YOUR PRODUCT CAREFULLY. ALL SALES ARE FINAL. No exchange or return of product once the product leaves the store. No exceptions. Please choose your product carefully. Refunds will be made to the method of payment if order is cancelled before shipment.